Do you need to speak with your airline?
Contact them directly. Here is the contact information for airlines and handling agents at the four largest airports:
Have you lost/forgotten something?
If you have lost something inside the airport (including the security checkpoint), it will be delivered to lost and found. You can find contact information here.
If you have lost something on the plane, it will often be delivered to lost and found. If it is not delivered to lost and found, you must contact the airline you traveled with, or alternatively the handling agent that handles baggage for the airline. You can find information about this on the airline’s website.
Is my flight on time?
If you have questions about delays, cancellations, or anything else related to your flight/ticket, you must contact the airline directly.
Bad weather:
As long as the airport is open, everyone assumes that the flight will depart as normal. If something happens due to bad weather, this is a decision that will be made between the pilots/operations and air traffic controllers at the relevant time. Sometimes the airport is closed if it needs to be plowed or for other technical reasons, and then the airline must be contacted for any ticket changes.
Strike:
As a passenger, you must follow the information you receive directly from the airline. Avinor cannot answer how a possible strike will affect your flight.
Avinor does not have access to the airline’s booking systems and therefore cannot make changes to your booking. We also cannot confirm cancellations or delays on behalf of the airline.
Parking
How can I change/cancel my parking? For questions regarding changes, the parking operator must be contacted. Avinor is an intermediary for pre-booking parking but does not have access to make changes to your booking.
I want a refund for my parking. Contact the parking operator. Avinor is an intermediary for pre-booking parking, but the payment goes to the parking operator.
I have not received my parking confirmation?
- Check if the email has ended up in the spam filter
- Contact Avinor’s technical support at tel: 40 00 39 70
- Email: hjelp@avinor.no
You can find more information and frequently asked questions about parking here.
Where is my luggage?
If your luggage did not arrive with the flight, is delayed, or you have taken the wrong luggage from the belt, you must contact the airline you traveled with, or the handling agent directly.
Avinor has no access to the airline’s ticket system to track your luggage; this is not a process that Avinor is directly involved in.
Baggage rules
What can you bring in your hand luggage and what can you bring in checked baggage? Here you will find all the information you need about lithium batteries, weapons, medicines, and more. Read more.
When can I check in/when must I check in?
Contact the airline you are traveling with.
If the airport you are departing from is closed at night, it is not possible to check in the day before. In many cases, you can check in earlier in the day if you have a flight later the same day, but this is regulated by the individual airlines. Contact the airline for more details regarding check-in.
Assistance service
Avinor offers assistance to travelers with disabilities who are traveling by plane from or to our airports. Go to your airport to find information. Read more.
Traveling with children, and children traveling alone
Take some simple precautions to make the trip go much better. Read more.
Traveling with pets
Rules for transporting pets can vary from country to country and from airline to airline. See the most frequently asked questions and answers here. Always check the airline’s rules. Read more.
Emergency passport, passport, and visa
If you are flying abroad, you should bring your passport. On this page, you will find information about passport and visa rules. Read more.
Domestic transfer at Oslo Airport
If you are coming from abroad and are flying further within Norway, there are different transfer rules based on which airline you are traveling with and which destination you are coming from. Read more.
Complaints, compliments, or feedback
Use the contact form. Go to form.
Damaged item
If the inquiry concerns damage to checked baggage, we ask you to contact your airline. Please note that all inquiries appear in our public journal and are published on our website. Go to form.
Avinor’s Customer Service Center
Customer service opening hours: Monday-Friday 10:00 AM - 2:00 PM. Tel: +47 67 03 00 00